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Common questions

Straight answers, no tech-speak.

The questions we get most often from Palm Coast small business owners. Don't see yours? Just send us a note.

Pricing & payment

How much does a complete launch cost?

Two parts: a one-time launch fee (starting at $1,800, our popular Full Launch is $3,500) plus a flat $100/month Care Plan that covers managed hosting, security, updates, and 30 minutes of monthly content edits. See full pricing.

What does the $100/month Care Plan cover?

Managed WP Engine hosting, your SSL certificate, daily backups, all WordPress and plugin updates, security and uptime monitoring, performance optimization, Google Workspace email support (password resets, user management, troubleshooting), 30 minutes of content edits per month, and email support (1 business day response Mon–Fri; emergencies handled outside business hours). One flat fee — no surprise bills.

Why is the Care Plan required?

We host every site we launch on our own managed WordPress platform so we can guarantee uptime, security, and performance. It also means you never have to think about hosting, certificates, or updates — that's our job.

Is there a long-term contract?

No. The Care Plan is month-to-month and you can cancel anytime. If you ever leave, you take your domain, content, and brand assets with you and we'll help you migrate.

Do you require a deposit on the launch fee?

Yes — 50% to start, 50% on launch day. We accept ACH, card, or check.

Website & hosting

What platform do you build on?

WordPress, hosted on WP Engine. WordPress powers about 43% of all websites and isn't going anywhere. WP Engine is the most reliable WordPress host in the business.

Can I edit the site myself after launch?

Yes. We build everything in WordPress so you can make simple updates yourself. We also include a quick training call so you're comfortable making changes.

Will my site be mobile-friendly?

Mobile-first, always. Over 60% of small business website traffic comes from phones, so we design for mobile screens before desktop.

How long does the website take to build?

Most websites take 3–5 weeks from kickoff to launch, depending on the package and how quickly you give feedback.

Local SEO

How long until I rank on Google?

Local SEO is a marathon, not a sprint. Most clients start seeing meaningful Google Map Pack movement in 60–90 days, with stronger results at 6 months. We set the foundation; Google does the rest.

Will I rank for "near me" searches?

That's exactly the goal. We optimize for "[your service] near me" and "[your service] in Palm Coast" type searches across Flagler County.

Do you do SEO for businesses with existing sites?

Yes — local SEO is available as a standalone $650 service. We'll audit, clean up, and optimize your existing site without replacing it.

Email & ownership

What's "Google Workspace" exactly?

It's the business version of Gmail. Same interface, but with your own domain (you@yourbusiness.com) and Google Drive, Docs, Calendar, and Meet. About $7/user/month, paid directly to Google. Ongoing support — password resets, troubleshooting, adding new users — is included in your Care Plan.

Will I own my domain and accounts?

Always. We register everything in your name. You're the admin on your hosting, email, and Google Business Profile. We're never the gatekeeper.

What if I want to leave you later?

You take everything with you — domain, site, email, files, all of it. We'll even help you transition if you ever decide to work with someone else.

Working together

Do I need to be tech-savvy?

Not at all. Most of our clients aren't. We handle everything and explain what we're doing in plain English.

Where are you located?

Palm Coast, Florida. We work with businesses across Flagler County (Palm Coast, Flagler Beach, Bunnell) and nearby Ormond Beach.

Do we have to meet in person?

Up to you. We're happy to meet for coffee in Palm Coast, or do everything by phone, video call, and email — whatever's easier.

How fast will you reply?

Within 1 business day. Our normal hours are Monday through Friday, 9am–5pm Eastern Time. Messages that come in over the weekend or on a holiday get answered the next business day. For true emergencies — your site is down or you've been hacked — call or text (386) 264-8723 and we'll respond outside business hours.

What if I just have a question?

Just send us a note or call (386) 264-8723. We answer every message — even if it's not about a paid project.

Still have questions?

We're happy to chat.

If we didn't answer your question, just send us a note or give us a call. No commitment, no pressure.

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